The IMA Service Fails to Start After Restarting the XenApp Server

Symptoms

After you restart a XenApp server, the IMA Service fails to start.

The following error is displayed in the System Event Log.

"Failed to load plugin C:Program FilesCitrixSystem32CitrixIMASubsystemsRADESessionSs.dll with error IMA_RESULT_FAILURE"

Cause

If the RADESessionSs.dll plugin is present in the IMA Subsystems directory, the RadeOffline.mdb file is either missing or corrupt.

Resolution

To resolve the preceding issue, complete the following procedure:

1. Run the following command from the affected server to re-create the RadeOffline.mdb file, as shown in the following screen shot:
   Dsmaint recreaterade

1. Restart the IMA Service after the RadeOffline.mdb file is re-created.

More Information

Refer to the Knowledge Center article CTX105292 – Troubleshooting IMA Service Failure To Start for more information.

This document applies to:

• Presentation Server 4.5 for Windows Server 2003
• XenApp 5.0 for Windows Server 2003 x86
• XenApp 6.0 for Windows Server 2008 R2

Source: The IMA Service Fails to Start After Restarting the XenApp Server