SYMPTOMS
Consider the following Scenario:
1. You install the "Remote Desktop Licensing" role service on a computer that is running Windows Server 2008 R2.
2. You install the "Remote Desktop Session Host" role service on another computer that is running Windows Server 2008 R2.
3. You open the "Remote Desktop Session Host Configuration" MMC windows (tsconfig.msc) on the computer with the RDSH role.
4. You click the "Licensing Diagnosis" item in the left panel.
In this scenario, you may get the following error message displayed:
Licenses are not available for this Remote Desktop Session Host server, and Licensing Diagnosis has identified licensing problems for the RD Session Host server.
Number of licenses available for clients: 0
…
Licensing Diagnosis Information – 1 error(s)
…
Problem: To identify possible licensing issues, administrator credentials for license server %servername% are required.
Suggested Resolution: Provide administrator credentials for the Remote Desktop Services license server.
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CAUSE
The issue occurs since the current querying user account does not have the administrator priviledge on the Remote Desktop Licensing server.
The Licensing Diagnosis uses a WMI method to query the licensing information. This method requires Administrator privileges on the Remote Desktop Licensing Server. This is by design.
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RESOLUTION
Add the querying User Account to the local Administrators group on the Remote Desktop Licensing Server.
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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use
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for other considerations.
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Properties
Article ID: 2546583 – Last Review: October 19, 2011 – Revision: 1.0
APPLIES TO
- Windows Server 2008 R2 Service Pack 1
- Windows Server 2008 R2 Datacenter
- Windows Server 2008 R2 Enterprise
- Windows Server 2008 R2 Standard
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