Symptoms
After you restart a XenApp server, the IMA Service fails to start.
The following error is displayed in the System Event Log.
"Failed to load plugin C:Program FilesCitrixSystem32CitrixIMASubsystemsRADESessionSs.dll with error IMA_RESULT_FAILURE"
Cause
If the RADESessionSs.dll plugin is present in the IMA Subsystems directory, the RadeOffline.mdb file is either missing or corrupt.
Resolution
To resolve the preceding issue, complete the following procedure:
- Run the following command from the affected server to re-create the RadeOffline.mdb file, as shown in the following screen shot:
Dsmaint recreaterade
- Restart the IMA Service after the RadeOffline.mdb file is re-created.
More Information
Refer to the Knowledge Center article CTX105292 – Troubleshooting IMA Service Failure To Start for more information.
This document applies to:
- Presentation Server 4.5 for Windows Server 2003
- XenApp 5.0 for Windows Server 2003 x86
- XenApp 6.0 for Windows Server 2008 R2
Source: The IMA Service Fails to Start After Restarting the XenApp Server
