There is one log collecting tool that is built into the Endpoint Protection software that can be used instead of the Symbatch Diagnostic Utility. It doesn’t collect as much information as the Symbatch Diagnostic but it will provide some information that will be useful for SEPM support engineers.
- Go to C:Program FilesSymantecSymantec Endpoint Protection ManagerTools
- In this folder, you will see a cmd file that is titled CollectLog.cmd.
- Click on that icon and it will run the tool.
- When it is completed, it will create a zip file in the same directory.
- The zip file will be titled SEPM_logs.zip.
- You can send this zip for initial debugging of SEPM issues by their support engineers.
