Steps to Troubleshoot When Symantec AntiVirus (SAV) Client Gets Disabled
o Connect to PC and check if you can observe anything unusual and fix. You may be able to identify and fix issue remotely. o Analyze client event logs to find clue on why SAV got disabled. Check the client logs. You may understand that SAV is able to get/download the latest definitions. Couldn’t find any other relevant errors. o Check in SSC, if you can completely/partially able to manage the client. You may be able to partially manage the client (like was able to push the defs to client, run the scan) but couldn’t get the logs. […]
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