Category: Citrix

Citrix Technical Support Brief Troubleshooting Guide Source: Brief Troubleshooting Guide  PDF is here Introduction This Brief Troubleshooting Guide is intended as the first resource for Citrix administrators and Citrix engineers to troubleshoot technical issues for all Citrix technologies. The Brief Troubleshooting Guide provides you with a single point of access to narrow down your technical issues and help you resolve as many issues as possible in an autonomous manner. Citrix Technical Support™ expects you to perform these basic troubleshooting steps before you contact them and will request information from you based on that troubleshooting. If you have the information on […]

Summary This document provides troubleshooting steps to help resolve audio issues with ICA sessions. Basics of Enabling Sound Through an ICA Session 1. A sound card is required to be installed only on the client device. The server does not require a sound card as the Citrix Virtual Audio Driver will redirect the sound back to the client through the audio virtual channel. 2. Sound must be enabled on both the client and server. On the client, check for this within the properties of the connection to see if sound is enabled. On the server, look in Terminal Services Configuration […]

Symptoms The Independent Management Architecture (IMA) service fails to start. Cause There can be a number of reasons why the IMA Service appears not to have started, including the following: • IMA Service load time • IMA Service subsystem • Missing Temp directory • Print spooler service • ODBC configuration • Roaming Profile • Another server with an identical NetBIOS name on the same network IMA Service Load Time If the Service Control Manager reports that the IMA Service could not be started, but the service eventually starts, ignore the error message. The Service Control Manager has a timeout of […]