Troubleshooting and Explaining Citrix ICA Shadowing

Summary This document describes Citrix ICA shadowing and provides troubleshooting information as well as links to related information. General Configuration Note: For XenApp 4.5 and later the Citrix Connection Configuration tool is no longer available. It has been replaced by the ICA-tcp entry in TS Config. Click link for more information – http://support.citrix.com/proddocs/index.jsp?topic=/xenapp5fp-w2k3/ps-sessions-slct-conn-set-v2.html To configure ICA shadowing, follow the steps below: 1. Go to Citrix Connection Configuration on each server (to enable cross-server shadowing) in the farm. 2. Highlight the connection type you are working with. 3. Click security > permissions. 4. Add a user or group. 5. Highlight the […]

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Case Study: Using the Citrix Program Neighborhood Client as a Troubleshooting Utility

Summary The following steps are provided to leverage the Program Neighborhood client in a problem area isolation methodology. Background The Program Neighborhood client can use Citrix XML Service (protocol HTTP/HTTPS) queries to discover farm published Application Sets and to launch those applications. However, the Program Neighborhood client is not dependent on the XML Brokers or the Web Interface Web servers. Therefore, when experiencing a server farm outage problem scenario the Program Neighborhood client can help confirm where troubleshooting should occur by either confirming or eliminating the XML Broker Servers, Web Interface servers, the Data Collector, and Least Loaded farm servers […]

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Troubleshooting Slow Logoff

Symptoms The session does not log off properly and stays on the client’s screen as a black box. After several minutes, the session eventually logs off. Resolution Refer to the following Microsoft Knowledge Base articles: 831962 828326 This document applies to: MetaFrame Presentation Server 3.0 for Microsoft Windows 2000 MetaFrame Presentation Server 3.0 for Microsoft Windows 2003 MetaFrame XP 1.0 for Microsoft Windows 2000 MetaFrame XP 1.0 for Microsoft Windows 2003 Presentation Server 4.0 for Microsoft Windows 2000 Presentation Server 4.0 for Microsoft Windows 2003 Presentation Server 4.0 x64 Edition Presentation Server 4.5 for Windows Server 2003 Presentation Server 4.5 […]

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