Category: Citrix

Summary Citrix Technical Support often receives calls relating to the launching and abnormal disconnecting of ICA sessions. This article provides a logical process for troubleshooting connectivity problems with ICA sessions. Connecting to a Published Application To begin, the ICA client sends out a request for the user’s desired published application. The farm Data Collector resolves the connection to the least busy server hosting this requested application. The QFarm and Qserver commands can help determine what server is the least loaded. Use the ICA Client Connection Center or open up the resulting ICA file in a text editor to determine the […]

Summary Resource Manager is a multi-feature component of the Enterprise Edition of Presentation Server and requires Enterprise Edition licensing. This document is designed to help with troubleshooting the various components of Resource Manager. The Knowledge Center contains several documents on environment specific Resource Manager errors and issues. If this document does not resolve your issue, search the Citrix Knowledge Center using more specific search terms or call Citrix Technical Support. Architectural Understanding • Location and version of the Resource Manager subsystems of IMA • Network topology and IMA communication • Enterprise Licensing required • Database Connection Server and summary files […]

Troubleshooting Printer Issues in Presentation Server 4.0 As the Printing Architecture has been enhanced with the release of Presentation Server 4.0, there are some additional troubleshooting methods necessary to isolate printing issues that may arise. A new service has been created to control Printer Management. The Citrix Print Manager Service (cpsvc.exe) controls the creation, deletion, and management of all client printers. The service logs on using the newly created Ctx_SmaUser account. This is a local account created on the installation or upgrade of Presentation Server 4.0. The permissions and rights granted to this user were designed to give the service […]