CTX130480 – Error: ‘An error occurred while making the requested connection’ when Launching Applications on a XenApp Kerberos-based Environment – Citrix Knowledge Center

Symptoms When the users try to start an application in a XenApp Kerberos-based environment, the following error message appears on the browser: “An error occurred while making the requested connection.” The following error appears in the Application log of the Web Interface server: Log Name: Application Source: Citrix Web Interface Date: <Date> Event ID: 30102 Task Category: None Level: Error Keywords: Classic User: N/A Computer: wi54.amc.ctx Description: Site path: C:inetpubwwwrootCitrixKrb2. The Citrix servers reported an unspecified error from the XML Service at address http://xa5.amc.ctx/scripts/CtxIntegrated/wpnbr.dll[com.citrix.xml.NFuseProtocol.RequestTicket]. Refer to the Logged Messages and Event IDs on Citrix web page for specific information about […]

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CTX105955 – How to Check In a User Dump that Full Page Heap was Enabled – Citrix Knowledge Center

Summary Technical Support may ask customers to enable full page heap on specific Citrix executable files such as ImaSrv.exe to troubleshoot heap corruption issues. However, customers sometimes think they have enabled full page heap, but in fact they did not. Technical Support needs to check that the user dump sent was generated when full page heap was enabled. Procedure Open WinDbg. Verify that FileSymbol File Path… dialog contains the path to Microsoft Symbol Server: srv*c:symdownstream*http://msdl.microsoft.com/download/symbols Open the dump and execute the following command: !gflag Check the output: 0:001> !gflag Current NtGlobalFlag contents: 0x02000000 hpa – Place heap allocations at ends […]

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