Category: Citrix

Scenario:  You receive a Citrix License Acquisition Error (-25) or “Citrix Presentation Server license acquisition error (-500): Unable to acquire a license from <server name> server. Please contact your system administrator or open Event Viewer for more details.” when logging on to the server.   This issues starts all of sudden on a well working XenApp server and you haven’t done any changes to the environment.   Fix: If this issue indeed started all of a sudden and you think the license server is all doing good and XenApp server is able to contact the license server then, most probable […]

Symptoms When trying to connect to a published application, the application starts connecting (for example, mapping client drives) then times out with the following error message: Error: [published_app_name] failed to start. The Citrix server is unable to process your request to start this published application at this time. Please try again later. If the problem persists, contact your administrator. The issue seems to occur with several applications, but some applications may work and issue may appear to be workstation specific, instead of user specific. Resolution • CTX996187 – Error: "[published_app_name] failed to start. The Citrix server is unable to process […]

Symptoms When third party software is installed on the XenApp server, anytime a user tries to launch any of the published applications hosted on that server, the following error appears: “The Citrix server is unable to process your request to start this published application at this time. Please try again later. If the problem persists, contact your administrator.” Cause A possible cause for this issue is that the third party software installation utilizes an executable file named cmstart.exe and modified the environment variables to point to that executable. Because XenApp uses an executable named cmstart.exe for the launch of publish […]