Symptoms
When trying to connect to a published application, the application starts connecting (for example, mapping client drives) then times out with the following error message:
Error: [published_app_name] failed to start. The Citrix server is unable to process your request to start this published application at this time. Please try again later. If the problem persists, contact your administrator.
The issue seems to occur with several applications, but some applications may work and issue may appear to be workstation specific, instead of user specific.
Resolution
• CTX 827282 – Error: appname failed to start. The Citrix server is unable to process your request to start this published application at this time
Check Client Mappings on the ICA-Listener port and on the user properties to determine if the workstation is having mapping compatibility issues connecting to the server:
Citrix Connection Configuration > ICA-TCP > Client Settings
Try disabling all Client Mappings (on the ICA listener port or within a user’s properties, depending on the configuration) and connect to the published application.
If the application launches successfully, try enabling the Client Mappings one by one to determine cause of failure.
Try testing from different workstations to determine if issue is workstation specific.
If the issue still persists, test using RDP. Run the application as an initial program and perform the same tests with Client Mappings.
Test with other applications to ensure that the issue is not application specific.
This document applies to:
- MetaFrame Presentation Server 3.0 for Microsoft Windows 2000
- MetaFrame Presentation Server 3.0 for Microsoft Windows 2003
- MetaFrame XP 1.0 for Microsoft Windows 2000
- MetaFrame XP 1.0 for Microsoft Windows 2003
