Please wait for a Samsung Agent to respond.
You are now chatting with ‘Page’. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK56401166242X
Page: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: Hey
Visitor: I bought tab 2 7.0 recently
Visitor: It’s supposed to be having 8 GB memory
Visitor: but when I check in the settings > Storage > Total Space
Visitor: It’s showing 4.59 GB only
Page: I apologize for the inconvenience caused.
Page: Please provide me the model number of the tab you are referring to, you can find it in applications > settings > about tab.
Visitor: its GT-P3113
Page: Thank you.
Page: I apologize for the inconvenience caused. As I am not trained on the product you are referring to, please stand by while I transfer your chat to appropriate agent. Please do not disconnect your chat while I transfer.
Please wait while I transfer the chat to the best suited Samsung Agent.
You are now chatting with ‘Mickey’. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK56401166242X
Mickey: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Visitor: Hey, I bought tab 2 7.0 recently It’s supposed to be having 8 GB memory but when I check in the settings > Storage > Total Space It’s showing 4.59 GB only
Visitor: Can you help me find what happened to my tablet’s 8 GB memory?
Mickey: Yes, I will help you.
Visitor: great
Visitor: it’s model is GT-P3113
Mickey: Yes. You are correct tab will display 4.59 GB of memory because the rest of the memory is utilized for pre-installed app’s and operating system.
Visitor: so where/how do I verify the overall memory built into my tablet?
Mickey: I am sorry; the tab will display the memory which we can use. However, the memory of pre-installed app’s and operating system will not be displayed.
Mickey: I sincerely apologize for the inconvenience.
Visitor: Okay..anyways thanks for the details and confirmation
Mickey: You’re welcome. Is there anything else I can assist you with?
Visitor: I am good for now
Mickey: Thanks for your time, bye!
Mickey: Thank you for chatting with us. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Follow Samsung Service on Facebook, Twitter and YouTube.
Chat session has been terminated by the Samsung Agent.
0 thoughts on “About Samsung Galaxy tab 2 7.0 Model GT-P3113 Storage showing only 4.95 GB instead of 8 GB”
Hey,
I have the same issue, of course, with the Tab2 showing 4.59 GB of TOTAL memory from the 8 GB in the tablet specifications.
I would say that, if they admit this, it is either a software bug, the 4.59 GB should have been the available memory and TOTAL memory should have been 8 GB,
or
it is a lie… the tablet only has 4.59 GB of memory.
I’m amazed how simply they admit this is an inconvenience in this phrase:
“Mickey: I am sorry; the tab will display the memory which we can use. However, the memory of pre-installed app’s and operating system will not be displayed. ”
and they don’t do anything.
Hey, Samsung, please provide an update through Kies or some other way to fix this issue.
Gunnalag, did you do something about this? I’m not happy with their answer. It is too silly for such a big company!
Hey, I bought tab 2 10.1 recently It’s supposed to be having 16 GB memory but when I check in the settings > Storage > Total Space It’s showing 4.59 GB only. Can you explane these situation?
as I highlighted in (red) the article:
Mickey: Yes. You are correct tab will display 4.59 GB of memory because the rest of the memory is utilized for pre-installed app’s and operating system.
In my case, out of 8 GB I got 4.59 GB but yours is even worse case to have just 4.59 GB out of 16 GB.
You may want to complain to samsung or return the device/order and choose a different make.
Hello this is somewhat of off topic but I was wondering if blogs use WYSIWYG editors or if you
have to manually code with HTML. I’m starting a blog soon but have no coding expertise so I wanted to get guidance from someone with experience. Any help would be enormously appreciated!