Scenario:
- Windows Updates stuck at downloading Windows Updates
- Windows Updates reports Error for “Update for Microsoft Office 2013 (KB2837655) RT”
- Event Viewer reports below error in the logs:
- Log Name: Application
Source: Windows Error Reporting
Date: 4/11/2016 1:04:28 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: HomePC1
Description:
Fault bucket 125972652706, type 5
Event Name: WindowsUpdateFailure3
Response: Not available
Cab Id: 0
Problem signature:
P1: 10.0.10586.162
P2: 800706d9
P3: C3EDFD8F-C0AC-4496-9BEF-D7DE6E59AA45
P4: Download
P5: 200
P6: 0
P7: 0
P8: UpdateOrchestrator
P9: {7971F918-A847-4430-9279-4A52D1EFE18D}
P10: 0
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_10.0.10586.162_b13b8739944280c95dcac07e2ceede31d957cb2e_00000000_1a207812
Analysis symbol:
Rechecking for solution: 0
Report Id: 2f2a4057-ff53-11e5-8d94-c0cb38f42041
Report Status: 0
Hashed bucket: 5060ca99256631c7ea14375704e2d961
Solution:
- To resolve Windows Update reports Error 0x800706d9, you need to enable Windows Firewall service and ensure its in Running status.
- Clear the download cache of Windows Updates on your system. Follow below steps as Administrator User on your system,
- net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
References:
