AWS Pricing

AWS Support Features

	Basic	Developer	Business	Enterprise
Customer Service – 24x7x365
Support Forums
Documentation, White Papers, Best Practice Guides
Access to Technical Support	Support for Health Checks	Email (local business hours)	Phone, Chat, Email, Live Screen Sharing (24/7)	Phone, Chat, Email, Live Screen Sharing, TAM (24/7)
Primary Case Handling	Technical Customer Service Associate	Cloud Support Associate	Cloud Support Engineer	Sr. Cloud Support Engineer
Named Contacts (What’s this)		1	5	Unlimited
Response Time		12 hours	1 hour	15 minutes
Architecture Support (What’s this)		Building Blocks	Use Case Guidance	Application Architecture
Best Practice Guidance
Client Side Diagnostic Tools
Identity Access Management (IAM) (What’s this)
Access to Support API – Beta (What’s this)
3rd Party Software Support – Beta (What’s this)
AWS Trusted Advisor – Beta (What’s this)
Infrastructure Event Management (What’s this)
Direct Access to Technical Account Manager (TAM)
White-glove Case Routing (What’s this)
Management Business Reviews (What’s this)

AWS Support Pricing

	Basic	Developer	Business	Enterprise
Pricing	Included	$49/month	Greater of $100 – or – 10% of monthly AWS usage for the first $0-$10K 7% of monthly AWS usage from $10K-$80K 5% of monthly AWS usage from $80K-$250K 3% of monthly AWS usage from $250K+ (Pricing example)	Greater of $15,000 – or – 10% of monthly AWS usage for the first $0-$150K 7% of monthly AWS usage from $150K-$500K 5% of monthly AWS usage from $500K-$1M 3% of monthly AWS usage from $1M+ (Pricing example)

Manage Your Account

Services You’re Signed Up For

Amazon CloudFormation	Amazon Simple Queue Service (SQS)
Amazon CloudFront	Amazon Simple Storage Service (S3)
Amazon CloudSearch	Amazon Simple Workflow Service (SWF)
Amazon CloudWatch	Amazon SimpleDB
Amazon DynamoDB	Amazon Virtual Private Cloud (VPC)
Amazon Elastic Compute Cloud (EC2)	Auto Scaling
Amazon Elastic MapReduce	AWS CloudHSM
Amazon Elastic Transcoder	AWS Data Pipeline
Amazon ElastiCache	AWS Direct Connect
Amazon Glacier	AWS Elastic Beanstalk
Amazon Kinesis	AWS Import/Export
Amazon Mechanical Turk	AWS OpsWorks
Amazon Redshift	AWS Storage Gateway
Amazon Relational Database Service (RDS)	AWS Support (Basic)
Amazon Route 53	Elastic Block Store (EBS)
Amazon Simple Email Service (SES)	Elastic Load Balancing
Amazon Simple Notification Service (SNS)	Product Advertising API

AWS Credits

Top of Form

If you have received a promotional credits code or a grant for using AWS, you can easily update your account here.

Credits Balance†: $25.00

Credits Details (as of last billing cycle -February 1, 2014)†

Credit Name	Applicable Products	Credits Used($)	Credits Remaining($)	Expiration Date
Evaluating AWS Platform	AWS Storage Gateway, Amazon Route 53, VPC, EC2, Elastic MapReduce, SES, CloudSearch, ElastiCache, AWS Elastic Beanstalk, SQS, Kinesis, AWS Data Transfer, SNS, Redshift, Simple EDI, AWS Direct Connect, DynamoDB, Glacier, CloudFront, RDS, Simple Notification Service, S3, and SimpleDB	0.00	25.00	12/31/2014

†	Note: Credits are debited at the end of your monthly billing cycle. If your usage exceeds your credits balance, your payment method will be charged.

Bottom of Form

Below are a list of services that can be used with this specific credit.

AWS Data Transfer

AWS Direct Connect

AWS Elastic Beanstalk

AWS Storage Gateway

Amazon CloudFront

Amazon CloudSearch

Amazon DynamoDB

Amazon ElastiCache

Amazon Elastic Compute Cloud

Amazon Elastic MapReduce

Amazon Glacier

Amazon Kinesis

Amazon RDS Service

Amazon Redshift

Amazon Route 53

Amazon Simple EDI

Amazon Simple Email Service

Amazon Simple Notification Service

Amazon Simple Queue Service

Amazon Simple Storage Service

Amazon SimpleDB

Amazon Virtual Private Cloud