CITIZEN’S CHARTER
i) The Aim / Purpose of this charter:
The Government is committed to translate the concept of giving to the people of Andhra Pradesh a Simple, Moral, Accountable, Reliable & Transparent (SMART) Administration. This charter is a step in this direction. Every year, the Charter will be reviewed in the month of January , keeping in view the practical experience gained during the previous year.
ii) Easy availability of Forms & Information
The following types of forms relating to the services of Registration and Stamps department may be obtained free of cost.
Form Whom to contact
a) Market Value Requisition form Sub-Registrar Concerned
b) Registration Input form (for Urban –do–
Property)
c) Registration Input form (for Rural –do–
Property)
d) Check-slip on presentation –do—
of Document.
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We are committed to provide speedy, transparent and quality services to the registering public. We assure that our services will be accurate, reliable and timely.
We shall provide the following services within the time standards mentioned below:
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Service |
Office Responsible |
Time limit for delivery of Service. |
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a) Sale of Stamp Paper upto 20 sheets 20 – 50 sheets |
Sub-Registrars & Ex-Officio Stamp Vendors. |
20 minutes to 30 minutes. |
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b) Registration of document |
Sub-Registrar. |
1 hour * * The time frame fixed is not applicable for group registrations and on any auspicious day when there is heavy rush of work. Note:-Return of registered documents will be done only after satisfying about the remittance of Stamp Duty and Registration Fee etc., in the designated Bank branches. |
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c) Issue of Market Value Check slip. |
Sub-Registrar. |
10 minutes. |
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d) Issue of certified copies(Through CARD process) Manual system for the documents registered manually. |
Sub-Registrar |
30 minutes. 3 working days. |
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e) Reference Under Sec.47-A of I.S.Act Disposal of documents under Sec.47-A. Disposal of Pending documents. |
Sub-Registrar District Registrar Sub-Registrar/ District Registrar/ Deputy Inspector General. |
5 working days 3 months 7 working days |
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f) Issue of E.C., |
Sub-Registrar’s Office |
20 minutes. |
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g) Rectification of anomalies in Market Value guidelines. |
District Registrar Convenor of the Committee on rectifications of anomalies. |
3 months. |
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h) Deposit, Opening or withdrawal of sealed covers containing wills: (i) Redressal of public grievances. |
District Registrar Sub-Registrar / District Registrar / Vigilance Officer / Deputy Inspector General. |
3 hours. One month. |
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MARRIAGES: Under Special Marriage Act Hindu Marriage Act, Condonation of delay |
Sub-Registrar Sub-Registrar District Registrar |
2 hours on the day of appearance before Sub-Registrar after expiry of 30 days from the date of issue of Notice of intended marriage. 2 hours on the day of appearance before Sub-Registrar (after receipt of delay condonation orders, in case of requirement). 3 working days including the day of Filing of application for condonation of delay in registration of marriage. |
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SOCIETIES, FIRMS & CHIT FUNDS
Registration of Society/Firm/Chit Bye law Filing of amendments/changes/ annual list/Balance sheet etc., Release of FDRs to Chit Fund Firms Enquiry against Chit fund firms on receipt of public complaints. |
District Registrar/ Chit Registrar |
3 working days. 3 working days after expiry of the stipulated time for exhibition in the Notice Board. 15 days. |
Note: 1. The time shall be counted from the time the Citizen reaches the concerned service counter.
2. The Charter is applicable only in respect of normal documents conforming to the Statute completely, under normal /
general conditions.
3. In case the Sub-Registrar could not complete the job within the specified time limit fixed in the Charter; the party(ies) should
be intimated about the expected date of completion of job and reasons for non-adherence to the time limit fixed in the Citizen
Charter.
iv)
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OUR AIM IS TO OFFER COURTEOUS AND HELPFUL SERVICES TO YOU
We guarantee that the registering public will be treated courteously. If you need guidance or help in filling the forms or information about rules and regulations, please approach the “May I help you” counter set up in all the Sub-Registrar Offices for clarifications on matters relating to registration and other allied services.
Our Website:
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v) IN CASE OF DEVIATIONS FROM CITIZEN’S CHARTER
If there is any delay in the delivery of our services as committed through this charter, we want to know about it contact, or the following officers. Please help by contacting.
|
Name |
Designation |
Phone/Fax |
Address |
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a) Sri S.K, Sinha , I.A.S. |
Commissioner and Inspector General of Registration and Stamps , |
040- 23449157 |
H.No:1-7- 10, N.B.K. Estate, Golconda “X” Road, Musheerabad, Hyderabad-500 020. |
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b) Sri C.Tirumala Rajan |
Joint Inspector General(R&S) FAC |
040-23449156 |
H.No:1-7- 10, N.B.K. Estate, Golconda “X” Road, Musheerabad, Hyderabad-500 020. |
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c) Sri V. Ravi Kumar, |
I/c. Deputy Inspector General(R&S) , Visakhapatnam. |
0891- 2569329 |
H.No: 50-50-35/10, Seethammadhara, Visakhapatnam.–530 016. |
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Sri A. Subramanyam Naidu |
Vigilance Officer, Zone-I. Visakhapatnam. |
0891- 2569329 |
H.No: 50-50-35/10, Seethammadhara, Visakhapatnam.–530 016. |
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d) Sri K.Jayarami Reddy, |
I/c.Deputy Inspector General(R&S), Eluru. |
08812 252968 |
H.No: 24-A-15-7, Ashoknagar, Eluru-2. |
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Sri K. Samba Murthy, |
Vigilance Officer, Zone-II, Eluru. |
08812 252968 |
H.No: 24-A-15-7, Ashoknagar, Eluru-2. |
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e) Sri J.Lokanadha Reddy, |
I/c. Deputy Inspector General(R&S), Guntur. |
0863 2232591 |
D.No.3-27-13, Ravindranagar, Guntur-6 |
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Sri C. Sundaraiah, |
Vigilance Officer Zone-III, Guntur. |
0863 2232591 |
D.No.3-27-13, Ravindranagar, Guntur-6 |
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f) Sri B. Narasimha Murthy, |
I/C Deputy Inspector General(R&S) Kurnool |
08518- 230723 |
10/101, Sri Krishna Nagar, Kurnool – 518 001. |
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Sri D.Prashantha Kumar, |
Vigilance Officer-Zone-IV, Kurnool |
08518- 230723 |
10/101, Sri Krishna Nagar, Kurnool – 518 001. |
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g) Kum. Sk. Ashrafunnisa Begum, |
I/C Deputy Inspector General(R&S),Zone –V, Warangal |
0870-23449155 |
H.No.2/725/1-3, Sridhar Complex, Circuit House Road, K.L.N.Reddy Colony, Hanamkonda, Warangal – 506 001 |
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Sri A. Giri Kumar , |
Vigilance Officer Zone-V, Warangal |
0870-23449155 |
H.No.2/725/1-3, Sridhar Complex, Circuit House Road, K.L.N.Reddy Colony, Hanamkonda, Warangal – 506 001 |
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h) Sri G.Subba Raid |
I/c Deputy Inspector General(R&S) , zone VI, Hyderabad |
040-23449166 |
6th Floor, Chandra Vihar, M.J.Road, Hyderabad-1. |
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Sri M.Udayabhaskara Rao, |
Vigilance Officer – Zone-VI, Hyderabad. |
040- 23449155 |
H.No:1-7- 10, N.B.K. Estate, Golconda “X” Road, Musheerabad, Hyderabad-500 020. |
i) Web-site Addresses:
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HOW YOU CAN HELP US
You can help to improve the quality of registration services by
1. interacting with Presiding Officers directly and giving feed back after Registration of document avoiding intermediaries.
1. Insisting on the Presiding Officers to give the reasons in writing when the document is not accepted or admitted / kept pending
or when the job is not completed within the time frame fixed in the Citizen Charter.
2. promoting transparency with true, correct declaration of facts in transactions through voluntary disclosure of the real
consideration and description of the property.
3. Personally presenting yourself as Buyer at the time of registration. (The maxim “Buyer beware!” should be borne in mind while satisfying yourself about the “marketable title” over the property intended to be purchased.)
4. addressing the grievances forum i.e. Vigilance wing set up in each Zone to find out solution to any problems concerning Registration/EC/CCs or by way of suggestion to improve the quality of service. Sd/- Commissioner & Inspector General of
Regn. & Stamps, A.P., Hyderabad.
For Commissioner & I.G (R&S).
A.P. Hyderabad.
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