Fix: Citrix Dazzle Plug-in Install Error on x64 Windows

Installing Citrix Dazzle requires pre-install of Citrix Receiver (current latest version is 2.1.45663.0) on the workstations.  However, the current version of Citrix Dazzle installer (1.1.2.18299) fails to detect a pre-installed version of Citrix Receiver on x64 Windows systems. Thus it reports below error and fails to install:

Error:

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Citrix Dazzle plug-in

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Citrix Receiver is required.

Please install Citrix Receiver and then run the Dazzle installer again. This installer will now exit.

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      OK

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Cause:

1. Dazzle installer checks for below registry for detecting Receiver existing.
   1. HKEY_LOCAL_MACHINESOFTWARECitrixReceiverInstallTime
2. However, on x64 bit systems this key will be located under Wow6432Node as shown below:
   1. HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixReceiverInstallTime

Fix:

Create the below registry key and run the Dazzle installer.

HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixReceiverInstallTime

 

Command line Fix:

C:>reg add "HKLMSOFTWAREWow6432NodeCitrixReceiver" /v InstallTime /t REG_BINARY /d 00000000
The operation completed successfully.

C:>

 

Reference: Dazzle Installer Options