Home > Self Management > BSNL Online Recharge Issues and Redressal System

BSNL Online Recharge Issues and Redressal System

Sometimes when you recharge over internet for BSNL topup balance, your online BSNL page says the transaction is successful. However, the message on your SMS says there was an error crediting balance to your account and please contact the customer support in this regard.

 

This issue particularly happens when you are doing it on non-working days (for BSNL and/or Banks).

 

The only option you have is to post a complaint on the portal via Feedback form (their submit a complaint page doesn’t work).

 

You’ll get below message post the complaint logging (No tracking ID not any other references)

Click on ‘Continue’ button to go to the ‘Services’. For any queries about various services, dial ’1991′ or send a mail to servicesadminhtd@bsnl.co.in.

 

 

clip_image001

Recharge Transaction Details

clip_image002

  Sno

  TransactionID

  Mobile Number.

  Amount(Rs)

  Transaction Date

  Receipt No

  Status of Transaction

  1

  TXTxxxxxxxxxxxxx

   xxxxxxxxxx

  55.00

  10/09/2011 11:38:59 AM

  xxxxxxxxxxxx

Refund Initiated

  2

  TXTxxxxxxxxxxxxx

   xxxxxxxxxx

  10.00

  08/3/2011 5:12:06 PM

Failed

  3

  TXTxxxxxxxxxxxxx

   xxxxxxxxxx

  55.00

  07/3/2011 2:33:40 PM

  xxxxxxxxxxxx

Successful

*Note:

  Listed above are all the Transactions that have taken place for your attempts to pay the bills online. Click on the ‘Phone Number’ link to view the ‘Transaction Details’.

*Mobile topup will be initiated on confirmation from the bank.

#Amount will be credited back into customers bank account within 7 to 10 working days on confirmation from the bank

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Categories: Self Management
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